Frequently Asked Questions

We have been taking tours to Israel and Palestine for over 5 years. In this time, we have taken children as young as 6 months and adults as old as 70. These tours have always been under the guidance of one of our UK representatives.

Immigration delays at Tel Aviv airport are not unusual. Entry into Israel is always at the discretion of the Israeli immigration services. We have no control over who is granted entry.
Delays can often be several hours. You should be prepared for this including having any required medicines, food and drinks with you. There is no food available at Tel Aviv airport before going through immigration. Once you are through immigration there are many cafes available.
We will travel by private coach to Jerusalem. The journey time is approximately 1 hour 30 minutes.
Your passport is not stamped by the Israeli authorities. Upon entry into Israel you will receive a (free) entry permit. You should staple this into your passport as you will need this wherever you travel throughout Israel and Palestine.
This is all done on foot. The Old City is full of steep slopes and cobbled streets. There are no taxis available to take you from the Hashimi hotel to Masjid Al Aqsa. You should have sensible and appropriate footwear.
Wheelchair use in the Old City is made more difficult because of the cobbled streets. However, there are many people who navigate their way through using their wheelchairs.
The hotel can provide wheelchairs (if available) however you are advised to bring your own as the quality may not be like that of the UK. If you require ForgottenLands to organise a wheelchair, you MUST notify us at the time of booking, and we will make the relevant enquiries.
Over the past 5 years we have always stayed at the Hashim hotel in East Jerusalem. It is a family owned and run hotel. The hotel does not serve alcohol.
The walk from the hotel to Masjid AL Aqsa is around 10 minutes.
When we do our principal day of ziyaarats we will take all tour groups by coach to the West Bank. When travelling on this journey you must always keep your passport and travel permit with you. You will pass through checkpoints where security personnel will regularly check this documentation.
The local currency is Shekels. You are advised to take a minimum of £100 worth of shekels from the UK and then we can direct you to local reputable money exchangers in Jerusalem.
The weather between November -March is very cold and wet. The weather between April-October is warm and typical summer temperatures reach 30 degrees centigrade (plus).
Many children have travelled with us to Jerusalem. Children as young as 6 months have been on tour with Forgotten Lands.
Not Finding it? Submit a Question!